Privacy policy
This policy explains how Care Mojo, Inc. handles information in the invite-only Care Mojo Family iOS app.
Information we process
- Account information: your email address, internal user identifier, and account profile.
- Access information: the participating care home and resident records your provider authorizes you to view.
- Device information: an Apple Push Notification service token, device model, app version, and push environment when you enable notifications.
- Resident information: summaries, care observations, safety/location status inside the home, and recordings or excerpts shared by the care provider.
The app does not request your precise device location, contacts, photos, microphone, camera, advertising identifier, or Face ID data. Sign-in tokens are stored in the iOS Keychain.
How we use information
We use the information to authenticate you, show only linked-home information, provide app features, send requested notifications, protect the service, troubleshoot support requests, and meet legal obligations. We do not sell personal information, use it for third-party advertising, or track you across other companies' apps and websites.
Notifications
Lock-screen notifications are generic and do not include a resident's name, health information, or location. The full update is available only after opening the authenticated app. You can change notification permission in iOS Settings.
Sharing and service providers
Information is available to the care provider that authorized access and to vendors that host or operate the service under contractual safeguards. We may also disclose information when required by law or to protect people and the service. We do not share information with advertising data brokers.
Resident care records
The care provider controls the resident care records displayed in the app. Those records may be subject to the provider's own privacy notice, healthcare agreements, and legally required retention periods. Deleting a Family login does not delete the care provider's resident records.
Retention and account deletion
Account data is kept while your account is active. You can permanently delete your account in Me → Delete my account. Confirmation immediately removes your authentication account, account profile, linked-home access mappings, and push-notification registrations from active systems. Limited security logs and backups may remain for a short period under standard rotation or where law requires retention.
Security
We use encrypted network connections, access controls, signed-in authorization, and operational safeguards designed to protect information. No method of storage or transmission can guarantee absolute security.
Children
The app is for adult family members and authorized contacts. It is not directed to children, and we do not knowingly create accounts for children under 13.
Your choices
You may request access, correction, or deletion of account information, subject to applicable law. You can disable notifications in iOS Settings and delete the account from within the app.
Changes and contact
We may update this policy and will post the effective date on this page. Questions or privacy requests can be sent to hello@peakmojo.ai.